FREQUENTLY ASKED QUESTIONS

General

Do you ship orders to all countries?

Yes, we can send orders to all countries.

Please note: We cannot send Blundstone or Redback products outside Australia.

Do you offer free insurance for all orders?

Yes, free insurance is provided for all orders.
Please note, if you request for “authority to leave delivery without a signature”, it will void the insurance for your order.
To lodge any claims on the insurance, we must wait 12 business days from the shipping date. It’s common that in this time, orders are either delivered or tracked down. If not, we will resend the goods or issue a refund.

Do you have a shop that is open to the public?

Yes, we have showroom warehouse that is open to the public.

Address:

Everything Australian

Unit 10/ 21-23 Levanswell Rd

Moorabbin VIC 3189

Australia

Hours:

Monday-Friday (Excluding public holidays)

9:30-5:00pm

We recommend you contact us to check our stock availability prior to your visit, to avoid disappointment.

Are your products authentic?

Yes, we only sell authentic products. We are an authorised retailer for all of the brands we sell and only provide genuine products in new condition.

What if my item is faulty?

Everything Australian aims to provide only quality products, designed to a high standard. If you received a product with a manufacturing fault, please send us an email and we will help resolve the problem as fast as possible. Contact us here.

We are an authorised retailer for all of the brands we sell, so we are excellent at resolving any problems.

What if the items I received are not what I ordered?

If you received a different item to what was ordered, please send us an email and we will help resolve the problem as fast as possible. Please also include your order details. Contact us here.

Payment

I don’t have a credit card. What other options can I use for payment?

As well as credit card payment, we also accept payments with:

  • PayPal
  • Bank Transfers

If paying with a Bank Transfer, please email us your order (include the size, colour and style of the items), your full delivery address and we will provide further details with how to proceed.

Do I have to pay GST? (Australian Goods & Services Tax)

All orders delivered to an Australian address are subject to 10% GST.

All orders delivered outside Australia do not have to pay GST.

Do I have to pay import duty/customs taxes?

For an accurate answer please contact your local Customs or Tax importation office. The payment of any customs duty/import tax is the responsibility of the purchaser. On request, Everything Australian will provide information where available, on importing our products to your chosen country. We are also happy to dispatch as per your instructions.

Which credit cards do you accept?

Visa, MasterCard and AMEX. Customers can also pay with PayPal.

Can I pay with PayPal?

Yes, you can pay with PayPal.

Do you store my credit card details?

No, we ensure that every credit card transaction occurs within a secure environment. Everything Australian has an SSL security encryption certification. We do not hold your credit card information after your order is complete. Rest assured, your credit card and bank account information is secure every time you make an order.