Frequently Asked Questions

Here is a list of frequently asked questions from our customers. If you don't see an answer to your question here, please feel free to contact us.
 

Shopping Online

I am having difficulty ordering online. What can I do?
I don't have a credit card. What other options can I use for payment?
Do I have to pay GST? (Australian Goods & Services Tax)
Can I exchange/refund items?
How does the currency converter work?

Sizing

How do I work out my hat size?
How do I work out my boot size?
How do I measure for a coat/jacket size?

Delivery

When can I expect delivery of my order?
Do I have to pay import duty/customs taxes?
I am purchasing a crocodile product. Do I need to purchase an export permit?
I am in Australia and purchase a crocodile product from Everything Australian without a $15 permit. I then decide to post the product overseas myself. Do I need a $15 permit?

Product Information

What is the difference between a heavyweight Weatherall and a riding coat?
What is the difference between heavyweight oilskin and superfine oilskin fabric?

Garment Care

What is Drizapel fabric? How do I care for it?
How do I care for my oilskin garment?
My oilskin coat has developed a foul smell and there is mould on the coat. How do I remove these?
My oilskin coat is leaking. How do I re-treat my oilskin coat?
How do I care for my felt hat? How can I re-shape my felt hat?

 

I am having difficulty ordering online. What can I do?

The shopping technology used at Everything Australian is similar to most internet shopping sites.

To shop online at Everything Australian:
- Your PC must accept "cookies". If your Internet security settings have been changed or you are running any third party security software that controls cookies or you have cookies disabled on your PC, you must enable cookies.

- Your PC must be properly maintained with regular cleaning of your History folder and Temporary Internet Files. When emptying your Temporary Internet files, be sure to tick the box, "Delete all offline content". Clear your "History" folder. (below where you cleaned out your  Temporary Internet files.)

- Restart your PC.If this does not resolve your problem, your PC's settings, software or hardware may need investigation.

If you wish you can fax or phone your order and card details to us.
Customers from outside Australia may telephone us on 00 61 3 9553 4067.
Customers within Australia please phone 03 9553 4067.

Or if you prefer, email us you phone number, your destination and country and a suitable time to call (your time) and we will call you.

I don't have a credit card. What other options can I use for payment?

We accept payment by money order.
Money orders are to be made payable in AUSTRALIAN DOLLARS ONLY.
A $15 AUD fee applies for processing international money orders only.

We also accept payment by telegraphic funds transfer into our bank account.

We also accept PAYPAL payments.

Please email us with your order (include the size and style of the items), your full delivery address and your preferred method of postage: EMS International Courier or Australia Post Air Mail.

Do I have to pay GST? (Australian Goods & Services Tax)

All orders shipped to Australian destinations are subject to 10% GST, which is added at the checkout when you order online.

All orders shipped outside Australia are GST free.

Can I exchange/refund items?

We are happy to exchange or refund items in original condition up to 3 months of receipt of goods. Any product/tickets swing tags must be returned with the goods. Leather-soled boots must not be scratched. Products that are made to special order cannot be exchanged/refunded.

We do not refund postage, or cover the cost of return postage on exchanges (including the postage back to us and the postage to send new products out).

How does the currency converter work?

Everything Australian charge all orders in Australian dollars. The conversion rate quoted on our website may vary from the actual rate due to constant fluctuations in the currency market. 

Please note:
We make no profit on exchange rates. You will be charged in Australian dollars which will be converted to your local currency by your credit provider. American Express card transactions are automatically processed in Australian Dollars.

How do I work out my hat size?

Simply obtain a tape measure and measure the circumference of the head, just above the ears. Ensure that the tape is wound straight around the head and is level from front to back. You may feel a bump in the back of the head - please ensure that the tape sits over the bump as this will be the widest part. Please measure a few times for accuracy. If the measurement is in between sizes, please select the next size up; for example, a head measuring 59.3cm or 59.7cm would take a size 60 hat.

It is always best to buy a hat that is a little too big, rather than too small. If a hat feels too loose initially, you can pack the inside of the crown to make the hat feel smaller. Tennis racket grip tape (that winds around the handle of a tennis racket) is ideal. The tape is sticky on one side, terry toweling on the other side and can be purchased from sports stores/squash courts. A few inches of the tape, stuck against the inside leather sweatband, at the front of the hat, will create a smaller fit and help to absorb perspiration.

Most of our hat sizes are expressed in metric (centimeters). To covert your size to metric, please click here and scroll down to view the equivalent hat size chart:

How do I work out my boot size?

Blundstone half sizes are only wider, not longer, than full sizes. If you normally wear wide fitting shoes, we suggest that you order a Blundstone half size for the extra width.

If you are purchasing Blundstone Men’s / Unisex styles, please print and tape together the Blundstone Foot Measure Guide and follow the directions. The Blundstone Foot Measure only applies to men’s / unisex styles. Do not use the Foot Measure for Blundstone women’s, kids or sandals.

For all other styles of footwear, please measure your feet, following these instructions:

1. Take the time to carefully measure your feet. Please measure a few times for accuracy.

2. Wear the socks (if any) you intend to wear with the style you are purchasing

3. Have a friend help you measure your feet.

4. Stand up straight, with your feet flat on the ground and the back of your heels against a wall. Look straight ahead.

For foot length: Have your friend measure the length from the wall, straight along the ground, to the tip of your big toe. Please do not allow for a safety margin beyond the big toe. Measure both feet and take the reading of the longer foot.

Ian Harold Boots have a EEE width.

Please refer to our size/colour chart to check your size. If you have any difficulty determining your size, please send us the measurements and we can recommend a size to fit.

How do I measure for a coat/jacket size?

With our extensive experience, we can assist you in purchasing the right size. Simply click here to send us an email and we will get back to you.

When can I expect delivery of my order?

Everything Australian endeavours to process and dispatch orders promptly and efficiently. Orders are usually dispatched within 2-3 working days. If an item is on back order or out of stock, we will notify you.

The shipping time guides provided on this website are quoted by Australia Post and indicate approximate delivery times only - they are not guaranteed delivery times.

Everything Australian cannot be held responsible for delays in parcels arriving at their destinations. This includes, but is not limited to: delays with any nominated carriers or carrier agents/representatives, delays in customs processing and clearance, delays resulting from industrial strikes/protests/wars/natural disasters.

Approximate shipping times are as follows:

Airmail .............. 7-10 days from the date of dispatch
EMS International Courier ......... 3-4 days from the date of dispatch

If you have not received your order within the above times, please be patient. You may like to check with your local post office, quoting your parcel number. Your parcel number is included in confirmation of shipping email we send you once your parcel is dispatched.

You can also check with the postal websites in your country – not all postal website offer this facility. Some popular links are:

UNITED KINGOM: Royal Mail www.royalmail.co.uk Parcel Force: www.parcelforce.com

USA: US Postal Service: www.usps.com

It is easier to track insured parcels, rather than uninsured parcels.

EMS Orders can be tracked at the following link: http://ice.auspost.com.au/

If you have not received your parcel within the following timeframes below, please email us and we will contact Australia Post. An investigation will commence to find your parcel. Please note that uninsured parcels with a value of less than $100 AUD cannot be investigated.

Air Mail - 15 business days from the date of dispatch

Postal service investigations may to up to sixty days.
Compensation for insured parcels declared ‘lost’ will be considered when any postal investigations are complete.

Do I have to pay import duty/customs taxes?

The payment of any customs duty/import tax is the responsibility of the purchaser. On request, Everything Australian will provide information, where available, on importing our products to your chosen country.

To access many customs websites around the world, please click the following link:
http://www.wcoomd.org/ie/En/CustomsWebSites/customswebsites.html

Import Duties USA: Mail order goods from overseas, ordered over the internet, will pass duty-free into the USA if they are worth less than $200 USD. **Information current at 01 April 2005**

Import Duties UK: Gifts with a value exceeding 36 GBP (Great British Pounds) are generally subject to 3.5% (three and a half percent) customs duty. If your parcel is opened by customs, a small clearance charge may apply. Import VAT (Value Added Tax) is charged at the same rate that applies to similar goods sold in the UK. The value of the goods for import VAT is based on the value for Customs Duty plus any duty charged. ** Information current at 01 April 2005 **

You may elect to insure your parcel to a value below the duty threshold. All insured articles, regardless of the insured value, have the benefits of superior tracking. If you wish to insure to an agreed value only, please write your agreed value in the “special instructions” section when ordering online.

If you have any further questions regarding shipping, please call our store on 03 9553 4067 or email us here. 
The following websites have information on importing and customs duty:

USA: http://www.customs.ustreas.gov/ 
UK: http://www.hmce.gov.uk 
ITALY: http://www.agenziadogane.it/

I am purchasing a crocodile product. Do I need to purchase an export permit?

Crocodile is a protected species within Australia. Crocodile products posted to destinations outside Australia should be accompanied by a special export permit. The permit is $15 Australian Dollars and takes the Wildlife authorities approximately two weeks to process.

You may choose to have a crocodile product sent without a permit, however if your parcel is inspected at customs, your crocodile product may be confiscated. This is a random process and your parcel may be opened. We do not know how often parcels get inspected, however, we have sent crocodile products in the past without a permit and customs have taken the products.

If you would like us to ship a crocodile product outside Australia, we strongly recommend that you purchase the permit.

One export permit will cover multiple crocodile items, provided the items are shipped in the same parcel.

I am in Australia and purchase a crocodile product from Everything Australian without a $15 permit. I then decide to post the product overseas myself. Do I need a $15 permit?

Crocodile products posted to Australian destinations are sent with an ‘accompanied baggage’ export permit, to enable the items to be carried overseas as hand luggage only. If you choose to post a crocodile product onwards overseas, we recommend that you contact the Department of Environment and Heritage for an export permit; website link:
http://www.deh.gov.au

What is the difference between a heavyweight Weatherall and a riding coat?

A Weatherall is simply a Driza-Bone heavyweight riding coat purchased with a Driza-Bone detachable wool liner.

Weatherall Heavyweight Riding Coat
- Heavy duty double stitched seams
- Half length cotton lining
- Detachable pure wool vest liner
- Cotton lined collar
- Shoulder cape
- 2-way front pockets
- Inside pocket
- Reinforced elbow patches
- Adjustable wrist tabs
- Rear snap-close fantail
- Leg straps 
OPTIONAL EXTRAS: Detachable lined hood
- Heavy duty double stitched seams
- Half length cotton lining
- Cotton lined collar
- Shoulder cape
- 2-way front pockets
- Inside pocket
- Reinforced elbow patches
- Adjustable wrist tabs
- Rear snap-close fantail
- Leg straps
OPTIONAL EXTRAS: Detachable lined hood, Detachable pure wool vest liner

A Short Weatherall is a Driza-Bone heavyweight short coat purchased with a Driza-Bone detachable wool liner.

The coats and liners are also sold separately.

What is the difference between heavyweight oilskin and superfine oilskin fabric?

Heavyweight oilskin fabric is 12 oz. 100% cotton treated with an oil/wax coating. Heavyweight fabric is ideal for heavy-duty outdoor use and provides excellent protection from rain and wind.

Superfine oilskin fabric is 6% oz. 100% cotton treated with an oil/wax coating. The superfine fabric is ideal for those who prefer a lightweight jacket with a traditional look, while offering great protection in wind/rain.

What is Drizapel fabric? How do I care for it?

Drizapel is 100% cotton, 8oz or 6oz, treated with Teflon for stain and water resistance. Drizapel has a soft, brushed finish.

For light soiling of Drizapel fabric: dirt can be removed with soft brush. Sponge with warm water.

For heavier soiling: Drizapel fabric can be dry-cleaned. Any garments with leather collars/trims should be cleaned by a leather specialist dry cleaner.

Occasional reproofing of Drizapel fabric is recommend (and particularly after dry cleaning) to maintain a high standard of water repellency. Teflon sprays and Scotch Guard fabric protector may be used to reproof Drizapel fabric.

How do I care for my oilskin garment?

Always let your oilskin dry naturally after use.

Do not put your oilskin garment into a washing machine. Hand wash or soak with cold water only. Do not use detergent. 

For cleaning, light soiling can be sponged with a damp sponge and cold water. Mud can be removed by allowing the mud to dry and gently brushing away with a soft brush.

Oilskin fabric can also be hosed down periodically with cold water, to remove dust.

Over time, the oil and wax coating will slowly evaporate. If you find your oilskin garment is leaking, this is a good sign to re-oil.

My oilskin coat has developed a foul smell and there is mould on the coat. How do I remove these?

The foul smell is caused by mould growing in the fabric. The best way to remove mould is to hang your coat in full, hot sunshine for a good couple of weeks.

If you do not have a suitable climate, a solution of white vinegar and water will also kill mould/mildew. Mix one part vinegar to two parts of water and spray or sponge on to the mould. More than one application may be needed depending on the extent of the mould.

Once you have removed the mould, the coat will need a wash (see step 1 of next question)

Sunlight evaporates the oil/wax coating. If the oil has evaporated from your coat, you may need to apply some Driza-Bone garment dressing to maintain water repellency (see next question)

My oilskin coat is leaking. How do I re-treat my oilskin coat?

The first sign of leakage usually occurs in the crease area on the sleeve of the coat.

We recommend a treatment of Driza-Bone garment dressing.

To re-oil your coat, please follow these steps.

1) Clean your coat by soaking it in a bath tub or laundry basin of cold water - add a cap full of a mild liquid detergent (one that is suitable for woollen garments). Agitate the water for a few minutes and then allow the coat to soak overnight. Then rinse out your coat with fresh water. It is very important to remove all dust before applying the Driza-Bone garment dressing. If you do not remove dust: The garment dressing will stick to any dust remaining; when the dust dislodges it will leave tiny holes in the fabric exposed, which will leak.

2) Allow the coat to dry naturally.

3) Wait for a very hot day to re-oil: the hotter the day, the better the results. Place the coat in bright sunshine and allow it to heat up. Heat the garment dressing until it turns to liquid – this can be done by putting the can of dressing in the sun or a saucepan of hot water. At the hottest time of the day, sparingly apply the dressing to the coat, using a clean cloth. Add a little extra dressing to the seams. The sun will spread the dressing evenly and quickly through the coat fabric.

4) If you do not have a suitable climate then you will need a hand-held hair drier to work the dressing into the cloth.

5) Your coat will now be ready to give you full protection.

If you have any further questions please do not hesitate to contact us.

How do I care for my felt hat? How can I re-shape my felt hat?

Do not leave your hat on the back parcel shelf of the car, under the back window. This area heats up like an oven and your hat will shrink very quickly.

Rest your hat on its crown or a hatstand/hook – this will help preserve the shape of the brim.

Cleaning: If your felt hat is slightly soiled with dust and/or grime, firstly brush the hat in an anti-clockwise direction to remove any dust and then lightly rub the affected area with a paint thinner or dry cleaning fluid. Do not use too much. Car upholstery cleaner can be used (Kitten B). Spray on and leave for 15-20 seconds then wipe off with a damp cloth

To remove perspiration marks from the inside band of your felt hat: you can rub the band with eucalyptus oil, or use a Eucalyptus wash. To make a Eucalyptus wash: mix 360 grams of pure soap flakes with 500 ml of methylated spirits and one tablespoon of eucalyptus oil.

Dissolve one tablespoon of eucalyptus wash in a basin of hot water. Adjust the water temperature until tepid, then wring out a rough towel in the solution and sponge the stained area until clean. Let the hat dry naturally - do not force dry.

Water marks on the outside of the hat can be removed by sponging gently with white vinegar.

Fur felt hats may be steamed by hand, using a shot of steam from a boiling kettle. Remember not to get the inside band wet. Simply boil the kettle and place the hat in the steam (take care to ensure you don't burn your hands!). The felt will become soft and pliable. Use your fingertips to gently mould the hat into shape. As the hat dries, it will take on the new shape. Please be patient - it may take more than one attempt at steaming to create the desired shape.

If you would like a truly flat brim, you may gently iron the brim, using the lowest setting on your iron. Place a handkerchief or similar cloth between the iron and the felt - do not iron directly on to the felt.

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