FREQUENTLY ASKED QUESTIONS
Do you ship orders to all countries?
Yes, we can send orders to all countries.
Please note: We cannot send Blundstone or Redback products outside Australia.
Do you offer free insurance for all orders?
Please note, if you request for “authority to leave delivery without a signature”, it will void the insurance for your order.
To lodge any claims on the insurance, we must wait 12 business days from the shipping date. It’s common that in this time, orders are either delivered or tracked down. If not, we will resend the goods or issue a refund.
Do you have a shop that is open to the public?
Yes, we have a retail showroom/warehouse that is open to the public.
5 Nelson St
Moorabbin VIC 3189
Monday-Friday (Excluding VIC public holidays)
We recommend you contact us to check our stock availability prior to your visit, to avoid disappointment.
Are your products authentic?
What if my item is faulty?
Everything Australian aims to provide only quality products, designed to a high standard. If you received a product with a manufacturing fault, please send us an email and we will help resolve the problem as fast as possible. Contact us here.
We are an authorised retailer for all of the brands we sell, so we are excellent at resolving any problems.
What if the items I received are not what I ordered?
I don’t have a credit card. What other options can I use for payment?
As well as credit card payment, we also accept payments with:
- Bank Transfers
If paying with a Bank Transfer, please email us your order (include the size, colour and style of the items), your full delivery address and we will provide further details with how to proceed.
Do I have to pay GST? (Australian Goods & Services Tax)
All orders delivered to an Australian address are subject to 10% GST.
All orders delivered outside Australia do not have to pay GST.
Do I have to pay import duty/customs taxes?
Which credit cards do you accept?
Can I pay with PayPal?
Do you store my credit card details?
What are the "Delivery Location" settings?
The “Delivery Location” settings help to display the applicable price. The price difference is due to the Australian Goods & Services Tax. All orders delivered to an Australian address are subject to 10% GST.
- The “Delivery to an Australian address” option should only be selected for orders being delivered to an Australian address.
- The “Delivery to overseas address” option should only be selected for orders being delivered outside Australia.
If the wrong option is selected, it will be atomically corrected after you have entered your delivery address.
Will I have to sign for my delivery?
What happens if I’m not home when my order is delivered?
What happens if give "Authority to Leave"?
If you select the ‘Yes’ option for “authority to leave delivery without a signature”, it will void the insurance for your order and it will no longer be covered by Everything Australian’s insurance. In this case Everything Australian will not be held responsible if your order is lost, stolen or damaged.
We recommend that you select ‘No’ for this option, in order to keep your order covered by our insurance.
Will I receive tracking information with my order?
Yes, depending on the delivery method you select, you will either receive a tracking number or trace number. All orders sent inside Australia will receive a tracking number. For orders being sent outside Australia with the ‘Express Courier’ postage option, you will receive a tracking number. For orders being sent outside Australia with the ‘Registered Air Mail’ postage option, you will receive a trace number, this means it can’t be tracked but if something goes wrong it can be traced. This trace process usually takes approximately 1-2 months.
Once your order is shipped, you will receive an email containing a tracking or trace number and link to track your order when applicable.
Can I send to a different address other than my own?
Yes. We use the delivery address provided at the time of placing your order, except when you select the ‘PayPal fast track’ option. If you use the ‘PayPal fast track’ option it will use the delivery address as stored on your PayPal account.
If you want to change the delivery address after your order has been placed, please contact us with your order details and we will try to help if it has not been sent yet.
Can I exchange my order/Get a refund?
Items can be returned within 90 days of purchase in original condition, unused, with the original tags & packaging. Once the return has been received, we will process your refund. Please note that the refunded amount applies to product(s) only, any shipping costs will not be refunded. For information on the returns procedure please see below.
For information on how to complete a return please see our RETURNS page.
Made to Order Akubra Hats (with a 3 month wait) & Made To Order RM Williams Boots cannot be returned or exchanged.
Tents that have been opened and removed from their original packaging can not be returned or exchanged.
If you need a different size or a new item altogether, the most efficient way for you to get it fast, is to place a new order for the correct size or item and follow our returns procedure below to get a refund for the original order.
If there is a fault with the product please contact us and we will provide further instructions.
I am having difficulty ordering online. What can I do?
Please send us an email if you are having a problem order and we will help as best as possible.
Contact us here.
You are also welcome to complete a phone over the phone.
Australian phone: (03) 9553 4067
International phone: 61 3 9553 4067
How does the currency converter work?
Everything Australian charge all orders in Australian dollars. The conversion rate quoted on our website may vary from the actual rate due to constant fluctuations in the currency market.
We make no profit on exchange rates. You will be charged in Australian dollars which will be converted to your local currency by your credit provider.
When can I expect delivery of my order?
Can I cancel my order?
Once orders are received we endeavour to send them out as fast as possible. If the order has not left our warehouse, we can usually cancel the order and issue a full refund. If the order has left our warehouse, we are unable to cancel the order. You are still able to return the item for a cost of product refund. Please refer to Can I exchange/refund items? Can I exchange/refund items?
Please note ‘Akubra Made to Order’ products (with a 3 month wait) cannot be cancelled or refunded. These hats have the 3 month wait as they are custom made to order.
For more details please don’t hesitate to contact us.
Purchasing a crocodile product. Do I need to purchase an export permit?
Crocodile is a protected species within Australia, therefore Crocodile products posted to destinations outside Australia should be accompanied by a special ‘Cites export permit’. The’ Cites export permit’ costs $15.00 AUD and one permit will cover multiple crocodile items, provided the items are shipped in the same parcel.
Some countries also require an import permit. We advise that you research your local country’s importing rules, to find out if an additional import permit is required. Please visit this website to find your local national contact for further information: http://www.cites.org/cms/index.php/component/cp
You may choose to have a crocodile product sent without a permit, however if your parcel is inspected at customs your crocodile product may be confiscated. If confiscated, it will not be covered by our insurance. This is a random process and your parcel may or may not be opened/inspected. If you would like us to ship a crocodile product outside Australia, we strongly recommend that you purchase the permit.
If you have a crocodile product delivered inside Australia and plan to travel with the product overseas, a Cites ‘accompanied baggage’ permit is required. This permit can be organised upon email request. This permit costs $5.00 AUD. It enables the items to be carried overseas as hand luggage only.
If you choose to post a crocodile product onwards overseas or require and further information, we recommend that you contact the Department of Environment and Heritage; website link:
How do I work out my hat size?
Simply obtain a tape measure and measure the circumference of the head, just above the ears. Ensure that the tape is wound straight around the head and is level from front to back. You should feel a bump in the back of the head - please ensure that the tape sits over the bump, as this will be the widest part.
Please measure a few times for accuracy. If the measurement is in between sizes, please select the larger size; for example, a head measuring 58.1cm to 59cm would take a size 59 hat.
It is always best to buy a hat that is a little too big, rather than too small. As well as moulding to your head, your Akubra hat will shrink over time. If a hat feels too loose initially, you can pack the inside of the crown to make the hat feel smaller, or use a Hat Insert. Hat Inserts can be purchased from our website and can be stuck against the inside leather band at the front of the hat, it will create a smaller, more comfortable fit.
Most of our hat sizes are displayed in metric measurements (centimetres). To convert your size to metric, please select the Hat size chart.
If you have any difficulty determining your size, please send us the measurements and we can recommend a size to fit. Contact us here.
How do I work out my boot size?
Blundstone and Redback Boots half sizes are only wider and are not longer than full sizes. If you normally wear wide fitting shoes, we suggest that you order a Blundstone or Redback half size for the extra width.
If you are unsure which shoe size to purchase, please follow the following steps:
1. Draw a straight line, longer than your foot, on a piece of paper.
2. Place the paper on a flat surface. Stand on the line with your heel and longest toe centred on the line.
3. Place a mark on the line at the tip of the longest toe and at the back of the heel.
4. Repeat steps 1-3 for the other foot.
5. Measure the distance between the marks, taking the larger of the two measurements (do not allow for a safety margin beyond this measurement). Use this measurement with the conversion charts below to find your correct shoe size.
Blundstone Men’s/Unisex size chart
Blundstone Kid’s sizes size chart
Blundstone Women size chart
(Blundstone Women size chart only for styles: 742, 743 & 744. For all other styles use the Men’s/Unisex size chart)
Ian Harrold size chart (Ian Harold Boots have a EEE width fit)
Redback Boots size chart
Rossi Boots size chart
RM Williams size chart
Harrold Boots size chart
Mozzie Sheepskin Boots size chart
If you have any difficulty determining your size, please send us an email we can recommend a size. Contact us here.
How do I measure for a coat/jacket size?
Product Care Instructions
How do I care for my felt hat?
Never leave your Hat in the Sun or in the car on a hot day. The hat itself will not shrink, however the leather band inside the hat will and it’s difficult to stretch back.
Rest your hat on its crown or a hatstand/hook. Resting the hat on its brim will cause the brim to distort.
Cleaning: If your felt hat is slightly soiled with dust and/or grime, firstly brush the hat in an anti-clockwise direction to remove any dust and then lightly rub the affected area with a paint thinner or dry cleaning fluid. Do not use too much. Car upholstery cleaner can be used. Spray on and leave for 15-20 seconds then wipe off with a damp cloth
To remove perspiration marks from the inside band of your felt hat: you can rub the band with eucalyptus oil, or use a Eucalyptus wash. To make a Eucalyptus wash: mix 360 grams of pure soap flakes with 500 ml of methylated spirits and one tablespoon of eucalyptus oil.
Dissolve one tablespoon of eucalyptus wash in a basin of hot water. Adjust the water temperature until tepid, then wring out a rough towel in the solution and sponge the stained area until clean. Let the hat dry naturally - do not force dry.
Water marks on the outside of the hat can be removed by sponging gently with white vinegar.
How to re-shape your felt hat?
Fur felt hats may be steamed by hand, using steam from a boiling kettle. Always steam the top of the hat and never steam inside or underneath the hat, as this will affect the internal hat band. Simply boil the kettle and place the hat about 10 cm from the spout of the kettle steam for a few seconds (take care to ensure you don't burn your hands!). The felt will become soft and pliable. Use your hands, a surface or even your belly to gently mould the hat into shape. As the hat dries, it will take on the new shape. Please be patient, it may take more than one attempt at steaming to create the desired shape.
If you would like a truly flat brim, you may gently iron the brim, using the lowest setting on your iron. Place a handkerchief or similar cloth between the iron and the felt - do not iron directly on to the felt.
How do I care for my oilskin garment?
- Always let your oilskin dry naturally after use.
- Hand wash or soak with cold water only. Do not put your oilskin garment into a washing machine. Do not use detergent.
- For cleaning, light marks can be sponged with a damp sponge and cold water.
- Mud can be removed by allowing the mud to dry and gently brushing away with a soft brush.
- Oilskin fabric can also be hosed down periodically with cold water, to remove dust.
- Over time the oil and wax coating will slowly evaporate. If you find your oilskin garment is leaking, this is a good sign to apply some Drizabone Oilskin Reproofer.
My oilskin coat has developed a foul smell or mould, how do I remove these?
The foul smell is caused by mould growing in the fabric. The best way to remove mould is to hang your coat in full, hot sunshine for a good couple of weeks.
If you do not have a suitable climate, a solution of white vinegar and water will also kill mould/mildew. Mix one part vinegar to two parts of water and spray or sponge on to the mould. More than one application may be needed depending on the extent of the mould.
Once you have removed the mould, the coat will need a wash (see step 1 of next question)
Sunlight evaporates the oil/wax coating. If the oil has evaporated from your coat, you may need to apply some Drizabone Oilskin Reproofer to maintain water repellency (see next question)
My oilskin coat is leaking. How do I re-treat my oilskin coat?
The first sign of leakage usually occurs in the crease area on the sleeve of the coat.
We recommend a treatment of Drizabone Oilskin Reproofer.
To re-oil your coat, please follow these steps.
1. Clean your coat by soaking it in a bath tub or laundry basin of cold water - add a cap full of a mild liquid detergent (one that is suitable for woollen garments). Agitate the water for a few minutes and then allow the coat to soak overnight. Then rinse out your coat with fresh water. It is very important to remove all dust before applying the Driza-Bone garment dressing. If you do not remove dust: The garment dressing will stick to any dust remaining; when the dust dislodges it will leave tiny holes in the fabric exposed, which will leak.
2) Allow the coat to dry naturally.
3) Wait for a hot day to re-oil: the hotter the day, the better the results. Place the coat in bright sunshine and allow it to heat up. Heat the garment dressing until it turns to liquid – this can be done by putting the can of dressing in the sun or a saucepan of hot water. At the hottest time of the day, sparingly apply the dressing to the coat, using a clean cloth. Add a little extra dressing to the seams. The sun will spread the dressing evenly and quickly through the coat fabric.
4) If you do not have a suitable climate then you will need a hand-held hair drier to work the dressing into the cloth.
5) Your coat will now be ready to give you full protection.
If you have any further questions please do not hesitate to contact us.