Everything Australian Frequently Asked Questions

Here is a list of frequently asked questions from our customers. If you don't see an answer to your question here, please feel free to contact us.

General

  • Do you ship orders to all countries?
  • Do you offer free insurance for all orders?
  • Do you have a shop that is open to the public?
  • Are your products authentic?
  • What if my item is faulty?
  • What if the items I received are not what I ordered?
  • Payment

  • I don’t have a credit card. What other options can I use for payment?
  • Do I have to pay GST? (Australian Goods & Services Tax)
  • Do I have to pay import duty/customs taxes?
  • Which credit cards do you accept?
  • Can I pay with PayPal?
  • Do you store my credit card details?
  • Delivery

  • What are the “Delivery Location” settings?
  • Will I have to sign for my delivery?
  • What happens if I’m not home when my order is delivered?
  • What happens if give “Authority to Leave”?
  • Will I receive tracking information with my order?
  • Can I send to a different address other than my own?
  • If ordering multiple items when will my order be sent?
  • How is my item packed?
  • How will I know when my order has been sent?
  • How do I calculate postage?
  • Can I send my order to a PO Box?
  • Exchange/Refunds

  • Can I exchange my order/Get a refund?
  • Ordering

  • I am having difficulty ordering online. What can I do?
  • How does the currency converter work?
  • When can I expect delivery of my order?
  • Can I cancel my order?
  • Purchasing a crocodile product. Do I need to purchase an export permit?
  • Sizing

  • How do I work out my hat size?
  • How do I work out my boot size?
  • How do I measure for a coat/jacket size?
  • Product Care Instructions

  • How do I care for my felt hat?
  • How to re-shape your felt hat?
  • How do I care for my oilskin garment?
  • My oilskin coat has developed a foul smell or mould, how do I remove these?
  • My oilskin coat is leaking. How do I re-treat my oilskin coat?
  •  

    Do you ship orders to all countries?

    Yes, we can send orders to all countries.  

    Please note: We cannot send Blundstone products outside Australia. 

    Do you offer free insurance for all orders?

    Yes, free insurance is provided for all orders.
    Please note, if you request for “authority to leave delivery without a signature”, it will void the insurance for your order.
    To lodge any claims on the insurance, we must wait 12 business days from the shipping date. It’s common that in this time, orders are either delivered or tracked down. If not, we will resend the goods or issue a refund.

    Do you have a shop that is open to the public?

    Yes, we have showroom warehouse that is open to the public.

    Address:

    Everything Australian

    Unit 10/ 21-23 Levanswell Rd

    Moorabbin VIC 3189

    Australia

    Hours:

    Monday-Friday (Excluding public holidays)

    9:30-5:00pm

    We recommend you contact us to check our stock availability prior to your visit, to avoid disappointment.

    Are your products authentic?

    Yes, we only sell authentic products. We are an authorised retailer for all of the brands we sell and only provide genuine products in new condition.

    What if my item is faulty?

    Everything Australian aims to provide only quality products, designed to a high standard. If you received a product with a manufacturing fault, please send us an email and we will help resolve the problem as fast as possible. Contact us here.

    We are an authorised retailer for all of the brands we sell, so we are excellent at resolving any problems.

    What if the items I received are not what I ordered?

    If you received a different item to what was ordered, please send us an email and we will help resolve the problem as fast as possible. Please also include your order details. Contact us here.

    I don’t have a credit card. What other options can I use for payment?

    As well as credit card payment, we also accept payments with:

    • PayPal
    • Bank Transfers

    If paying with a Bank Transfer, please email us your order (include the size, colour and style of the items), your full delivery address and we will provide further details with how to proceed.

    Do I have to pay GST? (Australian Goods & Services Tax)

    All orders delivered to an Australian address are subject to 10% GST.

    All orders delivered outside Australia do not have to pay GST.

    Do I have to pay import duty/customs taxes?

    For an accurate answer please contact your local Customs or Tax importation office. The payment of any customs duty/import tax is the responsibility of the purchaser. On request, Everything Australian will provide information where available, on importing our products to your chosen country. We are also happy to dispatch as per your instructions.

    Which credit cards do you accept?

    Visa, MasterCard and AMEX. Customers can also pay with PayPal.

    Can I pay with PayPal?

    Yes, you can pay with PayPal.

    Do you store my credit card details?

    No, we ensure that every credit card transaction occurs within a secure environment. Everything Australian has an SSL security encryption certification. We do not hold your credit card information after your order is complete. Rest assured, your credit card and bank account information is secure every time you make an order.

    What are the “Delivery Location” settings?

    The “Delivery Location” settings help to display the applicable price. The price difference is due to the Australian Goods & Services Tax. All orders delivered to an Australian address are subject to 10% GST.

    •  The “Delivery to an Australian address” option should only be selected for orders being delivered to an Australian address.
    • The “Delivery to overseas address” option should only be selected for orders being delivered outside Australia.

    If the wrong option is selected, it will be atomically corrected after you have entered your delivery address.

    Will I have to sign for my delivery?

    Orders must be signed for upon delivery. If no one is available to sign and accept the delivery, a calling card will usually be left. Your order will then be taken to your local post office for you to pick up. 

    What happens if I’m not home when my order is delivered?

    If no one is available to sign and accept the delivery, a calling card will usually be left. Your order will then be taken to your local post office for you to pick up.

    What happens if give “Authority to Leave”?

    If you select the ‘Yes’ option for “authority to leave delivery without a signature”, it will void the insurance for your order and it will no longer be covered by Everything Australian’s insurance. In this case Everything Australian will not be held responsible if your order is lost, stolen or damaged.

    We recommend that you select ‘No’ for this option, in order to keep your order covered by our insurance. 

    Will I receive tracking information with my order?

    Yes, depending on the delivery method you select, you will either receive a tracking number or trace number. All orders sent inside Australia will receive a tracking number. For orders being sent outside Australia with the ‘Express Courier’ postage option, you will receive a tracking number. For orders being sent outside Australia with the ‘Registered Air Mail’ postage option, you will receive a trace number, this means it can’t be tracked but if something goes wrong it can be traced. This trace process usually takes approximately 1-2 months.

    Once your order is shipped, you will receive an email containing a tracking or trace number and link to track your order when applicable. 

    Can I send to a different address other than my own?

    Yes. We use the delivery address provided at the time of placing your order, except when you select the ‘PayPal fast track’ option. If you use the ‘PayPal fast track’ option it will use the delivery address as stored on your PayPal account.

    If you want to change the delivery address after your order has been placed, please contact us with your order details and we will try to help if it has not been sent yet.

    If ordering multiple items when will my order be sent?

    As each order is for a single delivery, your order will be sent out at the latest dispatch date listed from the products ordered. If you would like the products to be sent by the separate delivery dates listed on the product pages, please place separate orders.  

    How is my item packed?

    Everything Australian endeavours to ensure that all orders arrive to their destination in perfect condition. We package all orders with care and consideration.

    All Akubra hats are sent in custom boxes, with the necessary support to protect the hat from being crushed or damaged in any way.

    All boots & shoes are sent in their original boxes. 

    How will I know when my order has been sent?

    Once your order has been sent, we send you an email confirmation and include tracking details if applicable. Remember to check your junk/spam folder for this email.

    How do I calculate postage?

    I.   Add your products to the shopping cart.

    II.  Continue to the checkout page.

    III. Enter your location under the “Estimate Shipping” section.

    Postage is calculated by either actual weight or cubic weight. Generally the more items you purchase, the cheaper the shipping becomes per item.

    Can I send my order to a PO Box?

    Yes, we certainly can deliver to a PO Box.

    Can I exchange my order/Get a refund?

    Returns Policy

    Items can be returned within 90 days of purchase in original condition, unused, with the original tags & packaging. Once the return has been received, we will process your refund. Please note that the refunded amount applies to product(s) only, any shipping costs will not be refunded. For information on the returns procedure please see below.

    For information on how to complete a return please see our RETURNS page.

    Please Note:

    Made to Order Akubra Hats (with a 3 month wait) & Made To Order RM Williams Boots cannot be returned or exchanged.

    Tents that have been opened and removed from their original packaging can not be returned or exchanged.

     

    Exchanges

    If you need a different size or a new item altogether, the most efficient way for you to get it fast, is to place a new order for the correct size or item and follow our returns procedure below to get a refund for the original order. 

    Faulty Products

    If there is a fault with the product please contact us and we will provide further instructions. 

    I am having difficulty ordering online. What can I do?

    Please send us an email if you are having a problem order and we will help as best as possible.

    Contact us here.

    You are also welcome to complete a phone over the phone.

    Australian phone: (03) 9553 4067

    International phone: 61 3 9553 4067

    How does the currency converter work?

    Everything Australian charge all orders in Australian dollars. The conversion rate quoted on our website may vary from the actual rate due to constant fluctuations in the currency market. 

    Please note:
    We make no profit on exchange rates. You will be charged in Australian dollars which will be converted to your local currency by your credit provider.

    When can I expect delivery of my order?

    Everything Australian endeavours to process and dispatch orders as fast as possible. We also strive to exceed our customer’s expectations. Delivery times are estimates but are usually accurate. Delays can happen during holiday & peak periods or extreme weather conditions. For more information on Delivery times.

    Can I cancel my order?

    Once orders are received we endeavour to send them out as fast as possible. If the order has not left our warehouse, we can usually cancel the order and issue a full refund. If the order has left our warehouse, we are unable to cancel the order. You are still able to return the item for a cost of product refund. Please refer to Can I exchange/refund items? Can I exchange/refund items?

    Please note ‘Akubra Made to Order’ products (with a 3 month wait) cannot be cancelled or refunded. These hats have the 3 month wait as they are custom made to order.

     For more details please don’t hesitate to contact us. 

    Purchasing a crocodile product. Do I need to purchase an export permit?

    Crocodile is a protected species within Australia, therefore Crocodile products posted to destinations outside Australia should be accompanied by a special ‘Cites export permit’. The’ Cites export permit’ costs $15.00 AUD and one permit will cover multiple crocodile items, provided the items are shipped in the same parcel.

    Some countries also require an import permit. We advise that you research your local country’s importing rules, to find out if an additional import permit is required. Please visit this website to find your local national contact for further information: http://www.cites.org/cms/index.php/component/cp

    You may choose to have a crocodile product sent without a permit, however if your parcel is inspected at customs your crocodile product may be confiscated. If confiscated, it will not be covered by our insurance. This is a random process and your parcel may or may not be opened/inspected. If you would like us to ship a crocodile product outside Australia, we strongly recommend that you purchase the permit.

    If you have a crocodile product delivered inside Australia and plan to travel with the product overseas, a Cites ‘accompanied baggage’ permit is required. This permit can be organised upon email request. This permit costs $5.00 AUD. It enables the items to be carried overseas as hand luggage only.

    If you choose to post a crocodile product onwards overseas or require and further information, we recommend that you contact the Department of Environment and Heritage; website link:
    http://www.cites.org/

    How do I work out my hat size?

    Simply obtain a tape measure and measure the circumference of the head, just above the ears. Ensure that the tape is wound straight around the head and is level from front to back. You should feel a bump in the back of the head - please ensure that the tape sits over the bump, as this will be the widest part

    Please measure a few times for accuracy. If the measurement is in between sizes, please select the larger size; for example, a head measuring 58.1cm to 59cm would take a size 59 hat.

    It is always best to buy a hat that is a little too big, rather than too small. As well as moulding to your head, your Akubra hat will shrink over time. If a hat feels too loose initially, you can pack the inside of the crown to make the hat feel smaller, or use a Hat Insert. Hat Inserts can be purchased from our website and can be stuck against the inside leather band at the front of the hat, it will create a smaller, more comfortable fit.

    Most of our hat sizes are displayed in metric measurements (centimetres). To convert your size to metric, please select the Hat size chart.

    If you have any difficulty determining your size, please send us the measurements and we can recommend a size to fit. Contact us here.

    How do I work out my boot size?

    Blundstone and Redback Boots half sizes are only wider and are not longer than full sizes. If you normally wear wide fitting shoes, we suggest that you order a Blundstone or Redback half size for the extra width.

    If you are unsure which shoe size to purchase, please follow the following steps:

    1. Draw a straight line, longer than your foot, on a piece of paper.

    2. Place the paper on a flat surface. Stand on the line with your heel and longest toe centred on the line.

    3. Place a mark on the line at the tip of the longest toe and at the back of the heel.

    4. Repeat steps 1-3 for the other foot.

    5. Measure the distance between the marks, taking the larger of the two measurements (do not allow for a safety margin beyond this measurement). Use this measurement with the conversion charts below to find your correct shoe size.

    Blundstone Men’s/Unisex size chart

    Blundstone Kid’s sizes size chart

    Blundstone Women size chart

    (Blundstone Women size chart only for styles: 742, 743 & 744. For all other styles use the Men’s/Unisex size chart)

    Ian Harrold size chart (Ian Harold Boots have a EEE width fit)

    Redback Boots size chart

    Rossi Boots size chart

    RM Williams size chart

    Harrold Boots size chart

    Mozzie Sheepskin Boots size chart

    If you have any difficulty determining your size, please send us an email we can recommend a size. Contact us here.

    How do I measure for a coat/jacket size?

    Jacket and Coat size chart

    With our extensive experience, we can assist you in purchasing the right size.

    If you have any difficulty determining your size, please send us your measurements and we can recommend a size to fit. Contact us here.

    How do I care for my felt hat?

    Never leave your Hat in the Sun or in the car on a hot day. The hat itself will not shrink, however the leather band inside the hat will and it’s difficult to stretch back.

    Rest your hat on its crown or a hatstand/hook. Resting the hat on its brim will cause the brim to distort.

    Cleaning: If your felt hat is slightly soiled with dust and/or grime, firstly brush the hat in an anti-clockwise direction to remove any dust and then lightly rub the affected area with a paint thinner or dry cleaning fluid. Do not use too much. Car upholstery cleaner can be used. Spray on and leave for 15-20 seconds then wipe off with a damp cloth

    To remove perspiration marks from the inside band of your felt hat: you can rub the band with eucalyptus oil, or use a Eucalyptus wash. To make a Eucalyptus wash: mix 360 grams of pure soap flakes with 500 ml of methylated spirits and one tablespoon of eucalyptus oil.

    Dissolve one tablespoon of eucalyptus wash in a basin of hot water. Adjust the water temperature until tepid, then wring out a rough towel in the solution and sponge the stained area until clean. Let the hat dry naturally - do not force dry.

    Water marks on the outside of the hat can be removed by sponging gently with white vinegar.

    How to re-shape your felt hat?

    Fur felt hats may be steamed by hand, using steam from a boiling kettle. Always steam the top of the hat and never steam inside or underneath the hat, as this will affect the internal hat band. Simply boil the kettle and place the hat about 10 cm from the spout of the kettle steam for a few seconds (take care to ensure you don't burn your hands!). The felt will become soft and pliable. Use your hands, a surface or even your belly to gently mould the hat into shape. As the hat dries, it will take on the new shape. Please be patient, it may take more than one attempt at steaming to create the desired shape.

    If you would like a truly flat brim, you may gently iron the brim, using the lowest setting on your iron. Place a handkerchief or similar cloth between the iron and the felt - do not iron directly on to the felt.

    How do I care for my oilskin garment?

    • Always let your oilskin dry naturally after use.
    • Hand wash or soak with cold water only. Do not put your oilskin garment into a washing machine. Do not use detergent. 
    • For cleaning, light marks can be sponged with a damp sponge and cold water.
    • Mud can be removed by allowing the mud to dry and gently brushing away with a soft brush.
    • Oilskin fabric can also be hosed down periodically with cold water, to remove dust.
    • Over time the oil and wax coating will slowly evaporate. If you find your oilskin garment is leaking, this is a good sign to apply some Driza-Bone garment dressing. 

    My oilskin coat has developed a foul smell or mould, how do I remove these?

    The foul smell is caused by mould growing in the fabric. The best way to remove mould is to hang your coat in full, hot sunshine for a good couple of weeks.

    If you do not have a suitable climate, a solution of white vinegar and water will also kill mould/mildew. Mix one part vinegar to two parts of water and spray or sponge on to the mould. More than one application may be needed depending on the extent of the mould.

    Once you have removed the mould, the coat will need a wash (see step 1 of next question)

    Sunlight evaporates the oil/wax coating. If the oil has evaporated from your coat, you may need to apply some Driza-Bone garment dressing to maintain water repellency (see next question)

    My oilskin coat is leaking. How do I re-treat my oilskin coat?

    The first sign of leakage usually occurs in the crease area on the sleeve of the coat.

    We recommend a treatment of Driza-Bone garment dressing.

    To re-oil your coat, please follow these steps.

    1. Clean your coat by soaking it in a bath tub or laundry basin of cold water - add a cap full of a mild liquid detergent (one that is suitable for woollen garments). Agitate the water for a few minutes and then allow the coat to soak overnight. Then rinse out your coat with fresh water. It is very important to remove all dust before applying the Driza-Bone garment dressing. If you do not remove dust: The garment dressing will stick to any dust remaining; when the dust dislodges it will leave tiny holes in the fabric exposed, which will leak.

    2) Allow the coat to dry naturally.

    3) Wait for a hot day to re-oil: the hotter the day, the better the results. Place the coat in bright sunshine and allow it to heat up. Heat the garment dressing until it turns to liquid – this can be done by putting the can of dressing in the sun or a saucepan of hot water. At the hottest time of the day, sparingly apply the dressing to the coat, using a clean cloth. Add a little extra dressing to the seams. The sun will spread the dressing evenly and quickly through the coat fabric.

    4) If you do not have a suitable climate then you will need a hand-held hair drier to work the dressing into the cloth.

    5) Your coat will now be ready to give you full protection.

    If you have any further questions please do not hesitate to contact us.

     

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